Privacy policy
Listen Up, Fam! This Privacy Policy is here to spill the beans on how QueensNeverSleep.com (aka the "Site" or "we") handles your personal information when you drop by or make a purchase.
Contact
If you still have questions after reading this policy or want more info about our privacy practices, or if you wanna complain about something, hit us up at Info@QueensNeverSleep.com or send us a letter at:
Queens Never Sleep, P.O Box 171 Lone Tree, IA 52755, United States.
Collecting Personal Information
When you roll through the Site, we collect some deets about your device, how you interact with the Site, and info we need to process your purchases. We might grab extra info if you reach out to us for customer support. In this Privacy Policy, we call any info about you (including the stuff below) "Personal Information." Peep the list below to see what Personal Information we collect and why we snag it.
- Device information
- Why we collect it: To make sure the Site loads correctly for you and to analyze Site usage for optimization purposes.
- How we collect it: We scoop it up automatically when you hit up our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: We share it with our processor, Shopify.
- What we collect: Your web browser version, IP address, time zone, cookie info, what sites or products you check out, search terms, and how you engage with the Site.
- Order information
- Why we collect it: To hook you up with products or services, fulfill our contract with you, process your payment, arrange shipping, send invoices and order confirmations, chat with you, screen orders for fraud, and, if you're cool with it, hit you up with info or ads about our products or services.
- How we collect it: You give it to us, fam.
- Disclosure for a business purpose: We share it with our processor, Shopify.
- What we collect: Your name, billing address, shipping address, payment info (including credit card numbers), email address, and phone number.
- Customer support information
- Why we collect it: To provide you with customer support, duh.
- How we collect it: You provide it to us.
- Disclosure for a business purpose: We get some help from Shopify with customer support.
- What we collect: Your name, email, and contact info for customer support.
Sharing Personal Information
We share your Personal Information with service providers who help us provide our services and fulfill our deals with you, just like we mentioned above. For example:
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We use Shopify to power our online store. You can check out how they handle your Personal Information here: https://www.shopify.com/legal/privacy.
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We might also share your Personal Information to comply with the law, respond to requests for info from law enforcement, or protect our rights.
Behavioral Advertising
As we mentioned earlier, we use your Personal Information to hit you up with targeted ads or marketing stuff we think you might dig. For instance:
- We use Google Analytics to understand how you and other peeps use the Site. Google's got their own Privacy Policy that you can check out here: https://www.google.com/intl/en/policies/privacy/. If you're not feeling Google Analytics, you can opt-out here: https://tools.google.com/dlpage/gaoptout.
- We share info about your Site use, purchases, and how you engage with our ads on other sites with our advertising partners. We give some of this info directly to our advertising partners, and sometimes we use cookies or similar tech to do it (with your consent, depending on where you're at).
- We use Shopify Audiences to show ads on other sites through our advertising partners to peeps who made purchases with other Shopify merchants and who might also be into what we got going on. We also share info about your Site use, purchases, and the email address connected to your purchases with Shopify Audiences so other Shopify merchants can make you offers you might be into.
If you want more intel on how targeted ads work, check out the Network Advertising Initiative's ("NAI") page here: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising from these peeps by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ad
And if you wanna opt out of some of these services altogether, hit up the Digital Advertising Alliance's opt-out portal here: https://optout.aboutads.info/.
Using Personal Information
We use your personal information to provide you with our services, like offering products for sale, processing payments, shipping and fulfilling orders, and keeping you in the loop about new products, services, and offers.
Lawful Basis
According to the General Data Protection Regulation ("GDPR"), if you're in the European Economic Area ("EEA"), we process your personal information based on these lawful bases:
- Your consent.
- Performing our contract with you.
- Complying with legal obligations. Protecting your vital interests.
- Doing tasks for the public interest.
- Our legitimate interests, which don't override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we keep your Personal Information on file unless you ask us to delete it. If you want more info on your right to deletion, peep the "Your rights" section below.
Automatic decision-making
If you're an EEA resident, you can object to automated decision-making (including profiling) that has a legal impact on you or significantly affects you.
We DO use fully automated decision-making that legally or significantly affects you based on customer data.
Our processor, Shopify, uses limited automated decision-making to fight fraud, but it won't have a legal or significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your rights
GDPR
If you're an EEA resident, you have the right to access the Personal Information we have about you, transfer it to a new service, and ask us to correct, update, or delete it. If you want to exercise these rights, hit us up using the contact info we provided above.
Your Personal Information will be processed in Ireland at first and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more deets on how data transfers comply with the GDPR, check out Shopify's GDPR Whitepaper here: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a lil' chunk of info that gets downloaded to your computer or device when you visit our Site. We use different types of cookies, like functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by remembering your actions and preferences (like login and region selection). They also provide info about how peeps use the site, like if they're first-time visitors or regulars.
We use the following cookies to optimize your experience on our Site and provide our services.
[Make sure to cross-check this list with Shopify's current cookie list here: https://www.shopify.com/legal/cookies]
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
| checkout_session_lookup | Used in connection with checkout. | 3w |
| checkout_session_token_<<token>> | Used in connection with checkout. | 3w |
| identity-state | Used in connection with customer authentication. | 24h |
| identity-state-<<token>> | Used in connection with customer authentication. | 24h |
| identity_customer_account_number | Used in connection with customer authentication. | 12w |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
| customer_auth_provider | Shopify analytics. | session |
| customer_auth_session_created_at | Shopify analytics. |
session |
Cookies can hang around on your computer or mobile device for different lengths of time. "Persistent" cookies stick around until they expire or get deleted, while "session" cookies only last until you stop browsing. Most of the cookies we use are persistent and expire between 30 minutes and two years after you download them.
You can control and manage cookies in various ways, but keep in mind that removing or blocking cookies might mess with your user experience and make parts of our website less accessible.
Most browsers accept cookies automatically, but you can choose whether to accept them or not through your browser's controls (usually in the "Tools" or "Preferences" menu). You can find info on how to modify your browser settings or block, manage, or filter cookies in your browser's help file or on sites like www.allaboutcookies.org.
Also, note that blocking cookies might not completely stop us from sharing info with third parties, like our advertising partners. To exercise your rights or opt out of certain info uses by these parties, follow the instructions in the "Behavioural Advertising" section above.
Do Not Track
Just so you know, because there's no consistent industry understanding of how to respond to "Do Not Track" signals, we don't change our data collection and usage practices when we pick up such a signal from your browser.
Changes
We might update this Privacy Policy every now and then to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Complaints
If our response to your complaint doesn't cut it for you, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority.
Last updated: 28 May 2023